The recent analyses of the 166 !Khwa ttu customer feedback forms have provided !Khwa ttu with some useful insights of both what our guests appreciated and in what areas they would like to see improvements. The general tenor of the comments by our visitors of the last four months was extremely positive. To eat "divine" meals at the !Khwa ttu restaurant, to participate in the "impressive" multi-facetted San-guided experience and to view "authentic", "high-quality" San products in our craft shop were clearly the tourists' favourite activities.

Three quarter of the tourists visiting !Khwa ttu from May to August 2007 were from South Africa and the rest from European countries. A few guests came all the way from the USA, Australia and Kuwait. Only three arrived from other African countries. The often exceptionally brief comments in our feedback forms highlighted nonetheless that the vast majority of the visitors had enjoyed everything !Khwa ttu has to offer.
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Their expectations to learn about the first people of southern Africa were undoubtedly met by the San guides in a terrific manner. The information supplied was regarded as being of "original African nature" and a South African man even declared, "it was my first real history class." The demonstrations at the traditional replica village earned overwhelming praise as they were considered being "educational", "fantastic", "impressive", "touching", "realistic" and "awesome". The results of the interactive communication during the language session at the boma were clearly valued as a most pleasurable learning experience. The visitors hailed the lively experience with comments such as "eye-opening", "excellent - I need more practice before [being] fluent", "most impressive" and "had a good laugh."

Both the ride in an open vehicle and the walk through nature were considered by the majority of tourists as an excellent opportunity to feast on the stunning vistas !Khwa ttu's landscape presents. The provision of "very warm blankets" made the ride even in cold winter weather "comfortable".

The comments revealed also that passers-by often chose to pay !Khwa ttu a visit because of the delicious meals our restaurant offers. A number of patrons emphasised both the natural flavour of certain dishes and the delectable taste of the freshly baked bread. Some visitors seemed a bit disappointed as they had "expected San food" on the menu. The restaurant's ambience could not be described any better than by two men, who had just visited the place for the fifth time when they wrote, "one of the most relaxed, sophisticated, yet efficient [restaurant] we know."

Other comments in the feedback forms expressed fond admiration for the "warm" and "accommodating" manner in which the visitors were welcomed by the other San members of the !Khwa ttu team. The receptionist's way of offering "profound" and "very detailed" information was portrayed as being "efficient" and "very friendly and with confidence." Equally praised was the "original and professional" service of the waitress, although occasionally her response to orders seemed a bit sluggish. The assistance of the craft shop manager was characterised by comments such as "ask and you get an answer" and "very kind and well spoken." However, her shyness was sometimes interpreted as a lack of initiative in approaching the customer.

The "peaceful" atmosphere, the "sense of serenity", the "lovely architecture" and the exiting experience to learn from the descendants of the first inhabitants of southern Africa made a long-lasting impression on most visitors. Thus many of them promised "to return and bring friends along". One young member of the Cape Film Commission Youth Indaba had his own way of expressing his feelings about !Khwa ttu. He wrote, " this is one place anyone must be in b4 u die!!!"